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Research Article

Academia Journal of Educational Research  5(10): 392-398, October 2017
DOI: 10.15413/ajer.2017.0713
ISSN 2315-7704
2017 Academia Publishing

Abstract

 

Reducing outpatients’ waiting time in oncology clinic by improving management software
 

Accepted 25th October, 2017

 
Wenxi Yu*, Zan Shen and Yiqun Mi*

Affiliated Sixth People's Hospital, Shanghai Jiaotong University, No. 600, Yishan Road, Xuhui District, 200233 Shanghai, People's Republic of China.

*Corresponding author. E-mail: miyiqun@126.com. Tel: +8618930172906.

As an important determinant of patient satisfaction, waiting time has gained increasing attention in the field of health care services. Our study aimed to reduce waiting time for oncology patients in outpatient clinic based on a software improving approach. Data collection, Fish-bone analysis, interviews and survey methods were used to study and analyze drawback in current management software in oncology outpatient clinics. Three main problems (medical history recording, patients’ location and fault during prescription) were found as root causes for long waiting time. Improvements on software to aforementioned problems were introduced. A pre-post comparative study design was adopted to test the effect of solutions on reducing waiting time. From June to September, 2015, there were 6,842 oncology patients treated in outpatient clinic. The average time from patients’ registration to treatment was 117 min, which consisted of a 59 min waiting time from registration to consultant and a 58 min waiting time from end of consultant to treatment. After improvements on software was introduced for the 7,179 patients who were treated in our clinic from June to September, 2016, average waiting time from patients’ registration to treatment was 76 min, which consisted of a 42 min waiting time from registration to consultant and a 34 min waiting time from end of consultant to treatment. Meanwhile, an obvious decline in error rate of prescription was also observed. After detailed analysis, adoption of management software in outpatient clinic may be an effective way to achieve decreased waiting time for patients who suffered from oncology.
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Key words: Waiting time, outpatient, management software.
 

This is an open access article published under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. 

Cite this article as:

Yu W, Shen Z, Mi Y (2017). Reducing outpatients’ waiting time in oncology clinic by improving management software. Acad. J. Educ. Res. 5(10): 392-398.

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